Terms and Conditions
The following Terms & Conditions apply when hiring services from Medellin City Services® and Medellin City Tours®
1.1 In these general conditions the following terms have the following meanings:
Offerors: Natural or legal persons who offer Vouchers to Customers via the Websites or the websites themselves.
Conditions: These general conditions.
Services: All products and services offered by Offeror, including but not limited to daytrips and excursions, transfers, discount passes and tickets of admission;
Medellin City Services®: Medellin City Services® with its registered office in Medellin-Colombia address Carrera 38 # 9A-26 Office 403, El Poblado, registered with National Tourism Registration No. 34806
Customer: The purchaser of Vouchers.
Agreement: All agreements between the Customer and Offerors, including all modifications and additions to the same with respect to Services.
Parties: Customer and Offerors.
Vouchers: The (electronic) tickets that serve as proof of purchase and/or admission for Services supplied by Offerors.
Websites: The websites www.medellincityservices.com and www.medellincitytours.com operated by Medellin City Services® including mobile applications (apps), on which Offerors’ Vouchers are offered.
All definitions have the same meaning in the singular and plural unless explicitly provided otherwise.
2.1 These general conditions are applicable to all orders for Vouchers placed by Customers via the Websites and to all agreements and legal consequences ensuing from the same.
2.2 The applicability of the Customers’ conditions (for purchase) is explicitly excluded.
2.3 If any provisions of these Conditions is null and void or is voided, the other provisions of these general conditions will remain fully in effect and Medellin City Services® and the Customer will consult with each other to agree to new provisions to replace the void or voided ones, whereby the purpose and meaning of the void or voided provision will be taken into account as far as possible.
2.4 Offerors’ general conditions of sale can also be applicable alongside these Conditions.
3. (Purchase) Agreement with Offers
3.1 All offers on the Websites are free of obligation and subject to availability. Medellin City Services® can reasonably not be bound by manifest mistakes and/or clerical errors in offers, tenders and Agreements.
3.2 The Customer acknowledges that Medellin City Services® is acting solely as intermediary in the formation of agreements pursuant to the acquisition of the Offerors’ Vouchers. The Customer’s order of Vouchers and its acceptance by the Offeror concerned forms a direct purchase agreement between the Customer and the Offeror concerned.
3.3 The Customer warrants the accuracy of personal details he provides to Medellin City Services® in the context of a purchase of Vouchers. Customer bears the risk of loss, theft, or misuse of Vouchers should any personal details provided be inaccurate.
3.4 Unless otherwise agreed or stated by Medellin City Services®, the Customer is bound to direct all correspondence concerning the Services and payments and the Vouchers, including for example but not limited to withdrawal, cancellation, complaints and service, directly to Medellin City Services®. Medellin City Services® shall ensure to the extent necessary that the Customer receives all contact details for Offerors as may be required.
3.5 Medellin City Services® does not warrant the accuracy of any product descriptions, photos, and product characteristics and prices provided by Offerors and placed on the Websites.
3.6 Medellin City Services® and Offerors are entitled at all times to refuse all or part of an order without further information and without bearing any liability in any way for any damage, such as if Medellin City Services® and/or Offerors have an indication or suspicion that the Customer will not meet its payment obligations, the Vouchers are not available and/or there is some abuse on the part of the Customer.
3.7 All reservations concerning Services made via the Websites are subject to the approval of the Offeror and are subject to change.
4. Prices and Payments
4.1 The Customer is bound to pay the price for ordered Vouchers only and exclusively to Medellin City Services®.
4.2 All prices for the Vouchers are stated in American dollars. Unless agreed otherwise, all prices include VAT and other taxes and/or fees but exclude costs of transport, packaging, and export and import duties. The Customer bears these costs.
4.3 Upon failure to pay on time and in full, the Customer shall owe Medellin City Services® all statutory interest and extrajudicial costs of collection as follows:
- a) if the Customer is a consumer, extrajudicial costs of collection shall be calculated in accordance with the Extrajudicial Collection Costs Fees Decree to the extent that the unpaid amount – once default has occurred – is not paid in full after demand for payment within 14 days as from the day following the date of the demand for payment by Customer.
- b) if the Customer acted in the exercise of a profession or business the extrajudicial collection costs shall be set, without need to make any demand or give default notice and contrary to Article 6:96 paragraph 4 Dutch Civil Code and in departure from the Extrajudicial Collection Costs Fees Decree, at a sum equal to 15% of the total unpaid principle but no less than USD 95
5. Delivery, cancellation of retention of title, risk, transfer
5.1 Medellin City Services® shall send the Vouchers one time only to the email or other address provided by Customer and make these available on a secured portion of the Website. Medellin City Services® shall send the Vouchers as soon as possible after an order is placed. Delivery dates given by Medellin City Services® are only indicative. Failure to meet a date cannot result in liability for compensation on the part of Medellin City Services®. Other than as so provided by mandatory statute, the Customer cannot annul or terminate an agreement when a delivery date is not met.
5.2 The Customer is bound to review the Vouchers for accuracy upon receipt and to comply with any additional instructions given on the Voucher or its transmitting email.
5.3 Unless agreed otherwise, the Customer not entitled to cancel or exchange Vouchers once ordered.
5.4 The Vouchers remain the property of the Offerors until the Customer has paid the purchase price in full.
5.5 All risk of loss, theft or misuse of the Vouchers transfers to the Customer as from the moment that the Vouchers reached him. Medellin City Services® is not liable for delay in delivery or loss due to use of email, Internet, or other means of communication.
5.6 The Customer is not entitled without Medellin City Services® prior written consent to transfer any right following from the Agreement to a third party.
5.7 There are no cancellations 24 hours prior to service
6. Customer details, privacy and intellectual property rights
6.1 Medellin City Services® shall collect details from the Customer insofar as necessary to implement the Agreement. The details will be used to the extent permitted by law for the business operations of Offerors, its affiliates, or third parties and shall not be stored any longer than needed for its business operations. The Customer grants insofar irrevocable consent for the use and storage of his (personal) details as well as use of photographs used during the tour.
6.2 The Customer warrants the accuracy of the (personal) details he provides and will notify Medellin City Services® immediately when these change.
6.3 Medellin City Services® is entitled to provide the Customer’s (personal) details to third parties if:
- a) necessary for fulfilment of obligations under the Agreement;
- b) Medellin City Services® has third parties take measures (for collections) against the Customer;
- c) Medellin City Services® wishes to have a credit report drawn up;
- d) Medellin City Services® is bound by law or regulation to do so.
6.4 All subject headings, photos, texts, and other materials used for the Vouchers or the Website remain at all times the property of Medellin City Services® and/or Offerors and may not be duplicated or transferred or given in use to third parties without the prior written consent of Medellin City Services® and/or Offerors.
7. Conditions and changes of services
7.1 Medellin City Services® is not responsible for the quality, content, and fulfilment of third party services.
7.2 Offerors are entitled to change, relocate, or cancel a Service in accordance with the Offerors’ Conditions. Should Medellin City Services® become aware of a change, cancellation or relocation of a Service it will attempt to so inform the Customer. The Customer should approach the Offeror concerned in case of the cancellation or relocation of an event. Only if and to the extent that an Offeror gives Medellin City Services® instructions to make restitution of the purchase price for Vouchers will Medellin City Services® proceed to do so. Medellin City Services® is never liable for compensation towards the Customer in case of relocated, changed, or cancelled Services.
7.3 Offerors can set additional Conditions with which the Customer must comply.
7.4 Vouchers may not be resold to third parties and/or used for commercial purposes without the prior written consent of Offerors and/or Medellin City Services®.
8. Force majeure
8.1 Medellin City Services® is not bound to meet its obligations pursuant to the facilitation of the Agreement if it cannot do so in consequence of circumstances outside its control (force majeure).
8.2 Force majeure is understood to mean but not exclusively, strikes, non-delivery, partial delivery and/or late delivery by suppliers, war and danger of war, terrorism, bans on import and export, epidemics, traffic disruption, loss or damage in transport, fire, theft, disruption in the supply of energy, Internet, and means of communication.
9.1 Medellin City Services® is not liable for damage and costs on the part of the Customer consequent to acts and omissions of Offerors and/or the participation in and/or use of the Services by the Customer.
9.2 If and insofar as Medellin City Services® should be liable despite the above, the amount of damages shall the largest sum paid by the Customer for the Vouchers concerned or as the case may be the amount paid out by Medellin City Services® insurers, unless the harm is due to intent or willful recklessness on the part of Medellin City Services®.
10. Applicable law and Disputes
10.1 The Law of The Republic of Colombia governs these Conditions and the Agreement.
10.2 All disputes between Medellin City Services® and the Customer arising from the order of Vouchers via the Website shall be submitted to the competent court in Medellin-Colombia, unless Medellin City Services® chooses to bring the action before the court of the Customer’s place of residence or some other court with jurisdiction under the law.
10.3 The Vienna Sales Convention (CISG) explicitly does not apply.
11. Cancelation policy
Our cancelation policies are based on the following aspects:
- 7 days in advance or more: Full refund
- 3 to 6 days in advance: 75% Refund
- 1 to 3 days in advance: 50% Refund
- 24 hours in advance: No Refund